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FAQ

🚀 Welcome to FlashPass Services​

Our Bypass Service provides a Bypass Link that allows customers to bypass queues or virtual waiting rooms, offering instant access to ticketing sites.

📋 Frequently Asked Questions (FAQ)​

🎫 What is the Bypass Service?​

  • The Bypass Service offers a special link that grants customers immediate access to ticketing sites, bypassing virtual waiting rooms and queues.

🛒 What is Self Checkout?​

  • Self Checkout is a module that enables users to generate multiple checkout links or lock seats (up to 5 links). Users can select their desired items for faster access.

💳 What is Help To Buy (HTB) service?​

  • Help To Buy (HTB) is a service provided by FlashPass that requires users to make full payment (ticket price and service fee) before the event begins.(*notes might required user to use their own card)

💲 Is the price fixed?​

  • The price is fixed before the event starts. Latecomers may incur additional charges. Discounts apply only to bundle purchases.

    *Note: Users cannot receive discounted pricing without purchasing a bundle.

🔗 How does the Bypass Link work?​

  • When using the Bypass Service, customers receive a special link that provides direct access to the ticketing site. This bypasses the usual virtual waiting rooms or queues encountered during high-demand events.

🔐 Are Bypass Links guaranteed to secure tickets?​

  • While the Bypass Link ensures direct entry to the ticketing site, it does not guarantee ticket availability. Tickets are subject to availability and are sold on a first-come, first-serve basis.
  • Yes, the link can be used multiple times until it expires. After expiration, the link will no longer function.

❓ Is the cost of the Bypass Service refundable if I don't get tickets?​

  • The Bypass Service fee is non-refundable once the bypass link is delivered, regardless of ticket availability.

📩 How are Bypass Links delivered?​

  • Upon full payment, customers are added to a shared channel where all bypass links are distributed. This centralized approach enhances efficiency and simplifies link management.

🚚 How is Self Checkout delivered?​

  • Customers who make full payment are added to the same shared channel used for bypass links. Access to the Self Checkout module is provided through this channel.

💸 FlashPass Service Refund Policy​

🟢 Eligibility for Refunds​

Refunds are processed at different rates based on specific circumstances:

  • ✅ Full Refund:
    • If the event does not have a queue.
  • 🔄 90% Refund:
    • If the bypass link is not provided within 15 minutes after sales start.
  • ⚖️ 50% Refund:
    • If the HTB service fails to secure a ticket for the user.

🔴 Ineligibility for Refunds​

Refunds will not be issued in the following scenarios:

  • The bypass link is provided within 15 minutes after sales start and is accessible from our end.
  • The user fails to download the required extension after receiving instructions.
  • Issues beyond our control, including but not limited to:
    • Payment processing problems.
    • Login difficulties.
    • Ticketing site crashes.
    • Ticket unavailability due to limited stock.

🛠️ Refund Process​

  • Refunds are issued via the original payment method.
  • Approved refunds are processed within one day.
  • FlashPass Service's decision is final, and no further correspondence will be entertained.